The Customer Choice Awards Nominees Officially Announced
The inaugural Customer Choice Awards which will recognize and celebrate businesses and organizations that provide outstanding customer experiences hosted a launch reception on the 14th of September at the African Regent Hotel to officially announce its categories and nominees.
The reception featured a live performance by singer, Raquel and was hosted by award-winning sports journalist Nathaniel “Citizen” Attoh who declared the nominees in each of the 20 categories before an audience of business stakeholders, special guests, select media, and nominees of the awards ceremony including representatives from Zaina Lodge, Accra City Hotel, Puma Energy, GN Bank, Access Bank and Barclays Bank.
The Customer Choice Awards producer, Etornam James Flolu provided details of the award ceremony which will be held in January 2019, prize incentives for voters and introduced the mobile app, Speakupp, a technology platform that will be used to tally votes and encourage consumer participation.
The presentation was followed by a networking cocktail on the rooftop terrace.
“At Eltor Consult, we have a guiding principle that the opinion of the customer rules. We launched the Customer Choice Awards to improve customer service delivery in the private and public sector and ultimately give the customer a voice. Our mission is to make more business owners as well as consumers aware of the importance of customer experience on the success and development of our businesses and ultimately the development of our nation,” shared Flolu, the Founder and CEO of Eltor Consult, a customer service training and advocacy outfit.
The awards categories cut across a wide section of industries that maintain customer experiences from banks to hospitals, telcos, grooming salons, and local eateries. Voting opened after the launch and the public has the opportunity to choose their preferred personality and organization as well as share both positive and negative experiences with the use of the Speakupp App.
“At Eltor Consult, we have a guiding principle that the opinion of the customer rules. We launched the Customer Choice Awards to improve customer service delivery in the private and public sector and ultimately give the customer a voice. Our mission is to make more business owners as well as consumers aware of the importance of customer experience on the success and development of our businesses and ultimately the development of our nation,” shared Flolu, the Founder and CEO of Eltor Consult, a customer service training and advocacy outfit.
The awards categories cut across a wide section of industries that maintain customer experiences from banks to hospitals, telcos, grooming salons, and local eateries. Voting opened after the launch and the public has the opportunity to choose their preferred personality and organization as well as share both positive and negative experiences with the use of the Speakupp App.
Voting is possible by USSD, web or
mobile app and will end in December and winners will be awarded at a
ceremony in January. The Speakupp app may be downloaded on the Google
Play store or Apple Store.
To encourage the public to participate in voting and sharing their voices, incentives in the form of weekly prizes and gift certificates to some of the nominated establishments will be given as prizes.
High participating voters will ultimately stand a chance to win an educational scholarship or an all-expense paid trip to any African country of choice or Dubai.
See the Full List of Nominees and Categories
Customer’s Telcos of the Year
MTN
AirtelTigo
Vodafone
Glo
Customer’s Bank of the Year
GCB Bank
Barclays Bank
Stanbic Bank
Zenith Bank
Cal Bank
Republic Bank
FBN Bank
UBA Bank
Fidelity Bank
GN Bank
Access Bank
EcoBank
Standard Chartered Bank
Prudential Bank
GT Bank
UMB Bank
First Atlantic Bank
Customer’s OMC of the Year
Shell
Total
Goil
Allied Oil
Engen
Sel Energy
Puma Energy
Customer’s Waakye Joint of the Year
Atomic Waakye
Aunti Muni
Waakye Guy Guy
Haija Adiza
Tunga Waakye
Fans Artiste of the Year
Shatta Wale
Stonebwoy
Fancy Gadam
Sakordie
Efya
King Promise
Kwame Eugene
Patapaa
Mr.Eazi
Becca
Adina
Mzzvee
Joe Mettle
Sonnie Badu
Kwesi Arthur
Wiyala
Kidi
Customer’s Hotel of the Year
Fiesta Royale
Aqua Safari
Volta Serene
Kempinski
Holiday Inn
Peduase Resort
La palm
Labadi
Golden Tulip
Sky Plus
Zaina Lodge
Lou Moon Lodge
Coconut Grove
Elmina Beach
Busia Beach
Mensvic
Tomreik
Movenpick
African Regent Hotel
Royal Senchi
Accra City Hotel
Customer's Shopping Mart of the Year
Shoprite
Game
Melcom
CityDia
Maxmart
Koala
Yoo Mart
Palace Mall
Customer's Continental Food Joint of the Year
KFC
Papaye
StarBites
Vidae Café
Koffee Lounge
Enda
Imperial Perking
Barcelos
Basilisa
Chicken Republic
Sizzler
DNR Turkish Restaurant
Customer's Pizza Joint of the Year
Papa's Pizza
Eddie Pizza
Pizza Inn
Slices and Toppings
Pizza Hut
Customer's Pub of the Year
Epo's
Honey Suckle
BloomBar
CelsBridge
Chase
Kona Bar
Kiki Bees
BriefCase
Purple Pub
To encourage the public to participate in voting and sharing their voices, incentives in the form of weekly prizes and gift certificates to some of the nominated establishments will be given as prizes.
High participating voters will ultimately stand a chance to win an educational scholarship or an all-expense paid trip to any African country of choice or Dubai.
See the Full List of Nominees and Categories
Customer’s Telcos of the Year
MTN
AirtelTigo
Vodafone
Glo
Customer’s Bank of the Year
GCB Bank
Barclays Bank
Stanbic Bank
Zenith Bank
Cal Bank
Republic Bank
FBN Bank
UBA Bank
Fidelity Bank
GN Bank
Access Bank
EcoBank
Standard Chartered Bank
Prudential Bank
GT Bank
UMB Bank
First Atlantic Bank
Customer’s OMC of the Year
Shell
Total
Goil
Allied Oil
Engen
Sel Energy
Puma Energy
Customer’s Waakye Joint of the Year
Atomic Waakye
Aunti Muni
Waakye Guy Guy
Haija Adiza
Tunga Waakye
Fans Artiste of the Year
Shatta Wale
Stonebwoy
Fancy Gadam
Sakordie
Efya
King Promise
Kwame Eugene
Patapaa
Mr.Eazi
Becca
Adina
Mzzvee
Joe Mettle
Sonnie Badu
Kwesi Arthur
Wiyala
Kidi
Customer’s Hotel of the Year
Fiesta Royale
Aqua Safari
Volta Serene
Kempinski
Holiday Inn
Peduase Resort
La palm
Labadi
Golden Tulip
Sky Plus
Zaina Lodge
Lou Moon Lodge
Coconut Grove
Elmina Beach
Busia Beach
Mensvic
Tomreik
Movenpick
African Regent Hotel
Royal Senchi
Accra City Hotel
Customer's Shopping Mart of the Year
Shoprite
Game
Melcom
CityDia
Maxmart
Koala
Yoo Mart
Palace Mall
Customer's Continental Food Joint of the Year
KFC
Papaye
StarBites
Vidae Café
Koffee Lounge
Enda
Imperial Perking
Barcelos
Basilisa
Chicken Republic
Sizzler
DNR Turkish Restaurant
Customer's Pizza Joint of the Year
Papa's Pizza
Eddie Pizza
Pizza Inn
Slices and Toppings
Pizza Hut
Customer's Pub of the Year
Epo's
Honey Suckle
BloomBar
CelsBridge
Chase
Kona Bar
Kiki Bees
BriefCase
Purple Pub
Customer's Chop Bar of the Year
Efie ni fie
Abrewa
Asanka Locals
Heavy Do
Fafa ChopBar
The ChopBar
Bush Kanteen
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