Video: Confusion At Tema Port Over Paperless System
Customs Officers are having a tough time controlling clearing agents
at the Tema port four days into the implementation of the paperless
systems as some are still to get clearance for their goods.
Several complaints are still to be addressed by the service.
There was bedlam today September 7, 2017, as angry clearing agents
verbally attacked Custom Officers while agitating against delay in the
processes.
“We have been here since Monday and nothing is working. We don’t know
who to talk to. Custom officers tell us to calm down; my brother I have
calmed down since Monday. I can’t calm down again,” Solomon Debrah, a
clearing agent told Starr Business Osei Owusu Amankwaah.
Another clearing agent, Afia Yeboah said “I have paid all the
necessary duties online and I have been asked to come here. I have been
here since yesterday and nobody is listening to me. What kind of service
are they rendering? If the country is not ready for paperless why force
it on the poor clearing agent.”
Meanwhil, the Ghana Institute of Freight Forwarders
is calling for the establishment of localized solution centers within
the port of Tema to assist in addressing challenges being faced by
importers and clearing agents in the aftermath of the implementation of
the paperless system.
President of the Institute, Kwabena Ofosu Appiah, believes the
apprehension by many industry players with regards to the implementation
of the system will be assuaged with these call centers or localized
solution centers in place.
Watch video below:
Source: Starrfmonline.com
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