MultiChoice Ghana Opens New Office In The Kumasi Mall
MultiChoice Ghana has opened a new
office dedicated to serve both DStv and GOtv subscribers in the Garden
City, Kumasi and its environs. The new office is located within the
plush Kumasi City Mall, at Asokwa in Kumasi. According to Cecil Sunkwa
Mills, General Manager, MultiChoice Ghana “this ultra-modern office is
intended to give subscribers a one-stop service point with greater
convenience.”
Speaking at the official opening in Kumasi, he added
that this move is in line with our desire to improve customer
experience for our subscribers with our brands. The office is more
customer friendly and equipped with the Qmatic software that manages
customer flow subsequently reducing total waiting time at this office.
Customers will be able to get services including
payment of subscriptions, package upgrades and downgrades, decoder
diagnostics, customer care support, software upgrades, replacement of
faulty decoders, consumer education (self-help service techniques),
installation services and purchase of accessories among others at the
new Kumasi Office.
Currently there are MultiChoice Ghana offices in
Tamale, Tema, Takoradi, Kumasi and Accra with over 300 dealers, agents
and installers spread all over the country.
Performing the official opening, Amakomhene, Nana
Adu Poku Mensah who represented the Asantehene commended MultiChoice
Ghana for the recent price reductions which have allowed more homes to
access the great shows on DStv and GOtv. The Regional Director, National
Communications Authority Gabriel Coffie, in a congratulatory message
reiterated GOtv’s pioneering role in the digital migration effort.
In conclusion Mr. Sunkwa Mills explained, “this
office will offer more convenience to our customers in the Ashanti
Region. At MultiChoice, we value feedback and we constantly strive to
shape our business to respond to customer demands. Customers are at the
heart of our business and we want to improve their experience whenever
and wherever they engage with us.”
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